Returns & Refund Policy

SolvraGoods Commitment

At SolvraGoods, we are committed to providing products that help dogs feel more comfortable, cared for, and supported in everyday life. We believe in the quality and usefulness of our products, and we recommend using your item for at least 14 days before considering a return so you can properly experience its benefits.

If you are not satisfied with your purchase for any reason after 14 days and within our 60-day money-back guarantee period, please contact us at solvragoods@gmail.com.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as your order may have already entered the processing phase.

If your order is successfully canceled within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We want you to feel confident shopping with SolvraGoods. That is why your purchase is backed by our 60-day money-back guarantee.

We encourage you to use your product for a minimum of 14 days before starting a return, so you can give it a fair try. If you are still unhappy with your purchase after 14 days and within 60 days of receiving your order, you may request a return.

Please note that shipping fees, if applicable, are not refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at solvragoods@gmail.com. To help us resolve your request faster, please include your order number or the name and email address used to place the order.

Damaged Items

We take care in packaging our products to help prevent damage during shipping. An item is considered damaged if it arrives with a defect or if the product itself is physically broken.

Please note that damaged packaging, such as a dented box or outer shipping materials, is not considered product damage if the item inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery at solvragoods@gmail.com. Include a clear photo of the damage so our team can review your request.

If your item qualifies, we will determine whether you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, misuse, or improper care.

Shipping and Delivery

We do our best to process and ship orders in a timely manner. However, SolvraGoods is not responsible for shipping or delivery delays that are outside of our control, including delays caused by couriers, customs, weather, incorrect shipping details, or other issues that may occur during transit.

If you experience a delivery issue after your order has shipped, please contact the shipping courier directly for the most up-to-date assistance. SolvraGoods is not responsible for lost, stolen, or delayed packages once they are in the possession of the carrier.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

If you enter an incorrect shipping address and do not notify us within 24 hours of placing your order, you may not be eligible for a refund, replacement, or reshipment.

Please double-check your shipping information before completing your purchase.

Policy Updates

SolvraGoods reserves the right to modify this Refund Policy at any time. It is the customer’s responsibility to review the most recent version of this policy before purchasing and using our products.

By purchasing from SolvraGoods, you agree to the terms outlined in this Refund Policy.